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First, I want to say how wonderful this publication is... I am really looking forward to having this "handbook" by my side - of course this is so much more than a handbook.
I have a comment regarding "improving the quality process goal". I know there is mention of UX considerations - but I think, given my experience, that a stronger mention or maybe a more definitive need for standards and guidelines should somehow be worked into the conversation. I believe that having standards (even ones that evolve and grow) are necessary for consistency and overall quality - there is something we talk about as well called 'perceived quality'. Solid, heavy bar stools command a higher drink price than light, not-so-good-looking ones. There is inherent value in perceived quality.
UX, workflow, and all of the basic UX principles kick in. Not just what the user sees. How they feel when they use the application.
So, in short, improving quality may notable require bringing your customer/user very close to the process and providing there is the appropriate cadence for user-design and review can greatly improve the quality. I think it deserves a front-seat mention - I am interested to hear feedback.
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